Return and Refund Policy
Welcome to OMFORA , service provided by PHILOSOPHY BEAUTY CARE (“we”, “our”, “us”). Please read these Return and Refund Policy (“Refund Policy”) carefully before making any purchases or requests on our website https://omfora.com and https://www.omfora.com (“Site”)
- Return Eligibility
- We accept returns within 30 calendar days from the date of delivery only for products that are unopened, unused, and in their original packaging.
- All free gifts, promotional items, or samples received with your order must be returned together with the main product.
- Products that have been opened, used, or show signs of tampering are not eligible for return or refund.
- Return Process
- To initiate a return, kindly get in touch with our customer service at omforateam@gmail.com with your order details, reason for return, and mandatory clear photos of the product and its packaging.
- After verification, we will provide instructions on how and where to send back the product.
- Shipping Costs
- Customers are generally responsible for return shipping costs.
- For products received damaged, defective, or incorrect, please reach out to our customer service to coordinate the return and shipping cost arrangements
- Damaged, Defective Items or Allergic Reactions
- If your item arrives damaged, leaking, or defective, kindly contact us immediately at omforateam@gmail.com within 7 days of receipt with your order details, reason for return, and mandatory clear photos of the product and its packaging.
- For allergic reactions caused by the product after use, a valid medical certificate or doctor’s report confirming allergy caused by the specific product must be submitted to proceed with the refund/exchange.
- Verified damaged, defective items or valid allergy cases may be eligible for a replacement, refund, or store credit at our sole discretion.
- Refund Timeline
- We will inspect the condition of the returned item and email you the inspection results within 7 working days after receiving your parcel.
- Approved refunds will be processed to the local bank account details you provide within 14 days after the inspection is completed.
- Please allow sufficient time for the funds to appear in your bank account, as processing times may vary depending on your bank.
- Non-Refundable Items
- Products that have been opened, used, or damaged by the customer.
- Products returned without all original packaging or missing promotional gifts.
- Promotional items.
- Returns without mandatory photographic evidence as specified.
- Right to Decline
- We reserve the right to refuse any return or refund request that does not meet our policy criteria or is deemed invalid based on our final evaluation.
- Contact Us
- For enquiries regarding returns or refunds, please contact us at : omforateam@gmail.com .